Administrative Support Professionals Academy



Powerful One-Day Academy!

Wednesday, April 25, 2018

(Offered during Administrative Support Professionals' Week)

University of Central Oklahoma, Edmond, OK
Check-in: 8:00 a.m. - 8:30 a.m. ǀ Program: 8:30 a.m. - 3:00 p.m.

Registrants prepaying with a university/college credit card may print the already
signed/completed ELA Advanced Payment Authorization Form for your records.

In its 7th year, the Administrative Support Professionals’ Academy is designed to provide administrative support professionals with tools to enhance their performance and bring significance to their roles. The program is aimed at Administrative Assistants, Executive Assistants, Office Managers, Secretaries, and Support Staff.

Driving Excellence…Without the Drama

Pam Boyd
Pam Boyd, Facilitator

Pam’s specialty is helping people live productive and drama-free lives. Before ending her twenty-year management career as a C-level executive and beginning her career speaking, consulting, and training, Pam Boyd was a well-seasoned, back stabbing, corporate-hating, finger-pointing, excuse-making, and pathologically negative middle manager.  After a proactive boss changed her trajectory, she vowed to help alleviate the suffering that comes from working in high-drama environments.

In 1998, she launched Dramatic Conclusions, providing leadership, coaching, and training support for businesses, schools, entrepreneurs, and non-profit organizations. She has worked with clients in 50 states, Australia, New Zealand, Mexico, Canada, the Virgin Islands, and Europe, and is the author of four books, Rescripting the Workplace, The Essential Handbook for First-Time Managers, The Two-Minute Tune-Up, The Miracle I Almost Missed, three screenplays, a daily blog, and numerous articles and webinars.

Pam has delivered the key-note address at the Southwest Texas Conference for Administrative Assistants, and led the SkillPath Conference for Administrative Assistants in multiple cities in Arkansas, Tennessee, New Mexico, Oklahoma, Texas, and Washington D.C.

She lives in Dallas, Texas with her husband and co-producer of workplace miracles, Bernie Beck.


  • Attendees will feel more empowered to create excellence in their areas of influence
  • Attendees will better understand the significance of their work and how to ask assertively for what they need to get the recognition and support they deserve
  • Attendees will be able to better identify and remove obstacles to excellence in their own lives
  • Attendees will learn new tools to help them sustain their focus on excellence even in stressful environments
  • Attendees will have more confidence to initiate difficult conversations when stakes and emotions are high


8:30 – 8:45 a.m. - Motivational Intro, Identifying the Wish List for Creating Excellence

8:45 – 9:30 a.m. - Pillars of Happiness at Work

9:30 -10:15 a.m. - Making Stress Your “Work Buddy”


10:30 – 11:00 a.m. - Assertively Setting Boundaries with Chronically Impossible People

11:00 a.m. - 12:00 p.m. - The best of Crucial Conversations


1:00 – 1:45 p.m. - Staying out of Drama Using the Platinum Rule


2:00 – 2:30 p.m. - Tips for Organizing Your Chaos and Helping Other’s Organize Theirs

2:30 – 2:45 p.m. - Presenting a Powerful Image at Work

2:45 – 3:00 p.m. - Action Plans

Early-bird registration fee: $225.00 includes parking and lunch, ends March 16, 2018, 11:59 a.m. March 17, 2018 – April 25, 2018, regular registration fee: $325.00.

Cary Williams
Director, Educators' Leadership Academy
Phone: (405) 974-5561

Cancellation and Refund Policy
Cancellation requests must be made by telephone or in writing to the Educators Leadership Academy. If the request is received more than 30 days prior to the academy, all amounts already paid will be refunded minus US $50.00 per booking administration fee. Participants who cancel within 30 days prior to the academy for any reason, including medical reasons, will be subject to the following cancellation fees:
Cancellation requests received following number of days before event:
30 – 15 days = 50% of full fee
14 days or less = 100% of full fee
In addition, the following apply:
Another person can be substituted for another registered participant.
One hundred percent (100%) refund if the academy is canceled or rescheduled by the Educators’ Leadership Academy.