Frequently Asked Questions:
Smart-Trak/Trak-1 Background Checks

Forgot your username and/or password?

If you are a returning student and you have forgotten your password, go to the link above and select ‘Returning Student’.  On the next screen you may select ‘Forgot Password’ where you will follow the prompts to retrieve your login information.  If you need technical assistance with Smart-Trak/Trak-1, you may call 800-600-8999.

Please read:

If a student has an apostrophe or any other special character in their name they should not put it in the application but instead use a space in its place.

For example:

1. Who needs to complete a background check?

2. What is the cost for my background check?

3. How often do I have to get a background check?

4. How do I get the background checked started?

5. What information is needed?

6. What if I am an international student who does not have a social security number?

7. How long does it take to get the results of my background check?

8. What would keep me from “passing” my background check?

9. What happens if a crime, felony, or record of some sort is found on my record?

10. What if something on my background check is not related to my actions? 
(for example common name and your record reports something you did not do)

11. How can I obtain a personal copy of my background check?

12. Who will see my background check?

13. I need more information. Who do I contact?

14. Do I need to get another background check if I have recently had one due to my employment?

15. If I am currently teaching do I still need a background check?

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