College of Education and Professional Studies

Contact Information

Education Building, Room 207
Phone: (405) 974-5710
Fax: (405) 974-3878

Dr. Bryan Duke
Assistant Dean/Director-Educator Preparation

Ms. Cindy Howard
Coordinator of Clinical Experiences

Ms. Kristy Farris
Coordinator of Teacher Certification

Ms. Nina Coerver
Coordinator of School Partnerships

Mr. Jace Knox
Coordinator of Educator Preparation Data Management

Ms. Jan Anderson
Administrative Specialist II

Educator Preparation Protocol for Complaints

Teacher Education Services (TES) is here to support the success of all of our teacher candidates while ensuring they follow all university and Educator Preparation policies, the Teacher Education Code of Conduct, expectations on our dispositions inventory and all licensure requirements as provided by the state. We understand that Educator Preparation programs are challenging as students complete numerous course and clinical demands. In order for us to recommend candidates for a state certification, we must make sure they meet all standards with proficiency.

During teacher education courses or related experiences, the protocol for discussing a complaint against a professor, staff member, clinical experience supervisor, or other UCO educational entity is as follows:

  1. Gather any documentation to support your concern or complaint and arrange to contact the appropriate person through a face-to-face meeting, by phone and/or in writing.
  2. The appropriate first contact is the professor, staff member or student teaching supervisor with whom you are encountering a problem.  Keep records of written or verbal correspondence that include the dates.
  3. If you have not reached a solution after addressing concerns as provided in item 2, the next appropriate contact is
  • the chair of the department in which the faculty member teaches (if the concern is with a course or professor), OR
  • the Teacher Education Services Office in EDU 207 or 974-5710. Concerns with clinical experience/Teacher Education should be reported to Ms. Kristy Farris (, and concerns with student teaching should be reported to Ms. Cindy Howard (

If an issue is still unresolved, you may gather and be prepared to show documentation of discussions and attempted resolutions regarding the issue. The appropriate next contact is as follows:

  1. Academic Affairs-Grade Appeal process (if the complaint is related to a grade appeal)
  2. Dr. Bryan Duke, the Assistant Dean & Director of Educator Preparation, or 974-5529 (if the complaint is related to concerns regarding educator preparation courses or clinical experiences)
  3. Administration/Legal-Title IX (if the complaint is related to sexual misconduct, discrimination and harassment, affirmative action and gender equity)

If at this point you still have a complaint you feel has not been addressed, the next appropriate contact is Dr. Donna Cobb, Associate Dean, or Dr. James Machell, Dean of the College of Education and Professional Studies at 974-5701.

Students may also communicate concerns or complaints through the Regent’s and University’s Ethics Point. When TES receives these concerns, we follow the protocols as mentioned above to better understand the situation and determine how to proceed based on the policies and requirements in place.

It is important to us that we respond to all concerns, and in order to ensure a fair process for hearing complaints we require all parties to follow these protocols.

We also want to make sure all students, staff and faculty know about additional services UCO provides. If you feel that challenges or concerns with your courses or clinical experiences are connected to stress or other issues, UCO provides services in the Center for Counseling and Well-Being. This office is in the Nigh University Center, Room 402, and may be reached by phone at (405) 974-2215. This Center’s website is at