OIT By The Numbers (Ratio 59 OIT:20,189)

52 Personnel support:

  • Over 20,000 campus users

 1 Business Manager supports:

  • 217 Technology licenses, contracts, and renewals

 OIT Budget - FY2018

  • 4.85% of UCO Budget
    • 2.17% for IT operating and project expenses/44.83% of OIT budget
    • 2.67% for IT salaries and benefits/55.17% of OIT budget

 1 Service Desk Manager with 1 FTE and 17 Student Employees support:

  • 3,715 calls placed to the Service Desk FY 2018 (to date)
  • 4,384 Service Desk tickets created for FY 2018 (to date)
  • 2,417 calls placed to Service Desk in August
  • 2,736 Service Desk tickets created for August

1 Computer Lab Supervisor with 10 Student Employees support: 

  • 65 student-use computers
  • 1 ADA student station in the Digital Den
  • 4 ADA student stations in Library Lab

13 Technology Support Team Members support:

  • 84 Classrooms and 2 performing arts theaters, in use from 6:30 AM until 10:00 PM, including weekends and holidays
  • 2 Large format computer labs and 1 mini-Mac lab with a total of 82 computers
  • 3,436 Campus PC computers
  • 800+ Campus Mac computers
  • 300+ Windows and iOS mobile devices
  • Campus-wide video surveillance systems

 1.5 Web Administrators support:

  • 436 WCMS users
  • 2,081 WCMS publications
  • 7 WCMS new users trained with ability to edit uco.edu pages

 1 Trainer, 2 Staff, 1 FTE Student Employee support:

  • 60 Training sessions offered with 1,031 completers to date
  • 12 Training/assistance tickets closed (combined phone, email, and in-person FY 2018)

 2 eLearning System Administrators support:

  • 3,629 Active Learn@UCO courses in August
  • 16,634 Active student, faculty, and staff accounts in August
  • 285,803 Logins in August
  • 18 Integrated systems in August
  • 222 Supported tickets closed (combined phone, email, and in-person to date) 

 1 Blackboard Transact System Administrator supports:

  • 49 Card readers: 31 mobile, 18 MF4100 - August
  • 44 Supported tickets closed

 1 Multimedia Services Manager, 2 Media Specialists & 5 Student Employees support:

  • 3,200 Equipment checkout requests
  • 246 Multimedia design and integration projects
  • 2,900 Webinar set-up, multimedia installations, and support for UCO conferences and events
  • 1,600 Live and on demand streaming media event requests
  • 1,800 Multimedia duplication and media conversion requests

1  Store Manager, 1 Store Tech, and 6 Student Employees support:

  • 194 invoices for the month of August
  • 320 Invoices for FY 2018
  • 32 Devices repaired in the month of August
  • 46 Devices repaired for FY 2018
  • 803 Products sold in the month of August
  • 1,073 Products sold for FY 2018
  • 2,190 total social media followers

 3 Project Managers support:

  • OIT Portfolio of 84 projects; 8 project requests
  • 23 PMO-Managed projects

4 System Administrators support:

  • 222 Virtualized servers (126 Windows, 86 Red Hat and 10 other)
  • 78 Physical servers (14 Windows, 6 Red Hat, 58 other)
  • 833 TB networked storage inclusive of local and offsite locations
  • 84,660 Active users
  • 5TB Daily incremental and 48TB monthly full backups, all of which are replicated offsite
  • 73 SSO supported applications
  • 27 Other supported applications across campus

3 Network Administrators support:

  • 22,283 Internet ports; 1,652 wireless access points
  • 15,836 Peak simultaneous internet connections
  • 9,107 Simultaneous wireless users
  • 1,708 VoIP unit telephone systems
  • 87,404 Unique wireless devices have connected

 2 Database Administrators support:

  • 21 Oracle databases
  • 15 Oracle application servers
  • 430 SQL server databases
  • 2 MySQL databases
  • 21,000+ Active Banner users
  • Multiple applications including:

           Banner, Discoverer, ODS, Degree Works, Travel and  Expense, 
           Workflow,  BEIS, Evisions, CLEAN_Address, TouchNet,
           College Scheduler, iModules, Parchment and FAMIS.

 6.5 Programmer Analysts support:

  • 45 Email blasts, 372,085 emails sent
  • 204 Closed service desk requests
  • 156 Applications supported

 1  ECMS Application Administrator supports:

  • 8,054,044 documents and 1.395 TB of storage

 1  BbA Application Administrator supports:

  • 271 Licensed users
  • Degree Works 16,000+ users

Numbers last updated:  August 2018