OIT By The Numbers (Ratio 59 OIT:20,189)

53 Personnel support:

  • Over 20,000 campus users

 1 Business Manager supports:

  • 221 Technology licenses, contracts, and renewals

 OIT Budget - FY2017

  • 4.82% of UCO Budget
    • 2.24% for IT operating and project expenses/46.4% of OIT budget
    • 2.58% for IT salaries and benefits/53.6% of OIT budget

 1 Service Desk Manager with 1 FTE and 17 Student Employees support:

  • 29,403 calls placed to the Service Desk FY 2017 (to date)
  • 19,759 Service Desk tickets created for FY 2017 (to date)
  • 1,169 calls placed to Service Desk in April
  • 1,398 Service Desk tickets created for April

1 Computer Lab Supervisor with 10 Student Employees support: 

  • 65 student-use computers
  • 1 ADA student station in the Digital Den

13 Technology Support Team Members support:

  • 84 Classrooms and 2 performing arts theaters, in use from 6:30 AM until 10:00 PM, including weekends and holidays
  • 2 Large format computer labs and 1 mini-Mac lab with a total of 82 computers
  • 3,436 Campus PC computers
  • 800+ Campus Mac computers
  • 300+ Windows and iOS mobile devices
  • Campus-wide video surveillance systems

 1.5 Web Administrators support:

  • 439 WCMS users
  • 1478 WCMS publications
  • 51 WCMS new users trained with ability to edit uco.edu pages

 1 Trainer, 3 (.25 FTE Trainers), 1 FTE Student Employee support:

  • 254 Training sessions offered with 2,182 completers to date
  • 171 Training/assistance tickets closed (combined phone, email, and in-person FY 2017)

 2 eLearning System Administrators support:

  • 3,622 Active Learn@UCO courses in April
  • 18,059 Active student, faculty, and staff accounts in April
  • 602,645 Logins in April
  • 1,134 Supported tickets closed (combined phone, email, and in-person to date) 

 1 Blackboard Transact System Administrator supports:

  • 49 Card readers: 31 mobile, 18 MF4100 - April
  • 242 Supported tickets closed

 1 Multimedia Services Manager, 2 Media Specialists & 4 Student Employees support:

  • 3,200 Equipment checkout requests
  • 246 Multimedia design and integration projects
  • 2,900 Webinar set-up, multimedia installations, and support for UCO conferences and events
  • 1,600 Live and on demand streaming media event requests
  • 1,800 Multimedia duplication and media conversion requests

1  Store Manager, 1 Store Tech, and 6 Student Employees support:

  • 216 invoices for the month of April
  • 2,053 Invoices for FY 2017
  • 17 Devices repaired in the month of April
  • 258 Devices repaired for FY 2017
  • 254 Products sold in the month of April
  • 3,181 Products sold for FY 2017
  • 2,162 total social media followers

 3 Project Managers support:

  • OIT Portfolio of 88 projects; 11 project requests
  • 25 PMO-Managed projects

4 System Administrators support:

  • 214 Virtualized servers (120 Windows, 79 Red Hat and 15 other)
  • 81 Physical servers (14 Windows, 8 Red Hat, 58 other)
  • 833 TB networked storage inclusive of local and offsite locations
  • 82,714 Active users
  • 5TB Daily incremental and 48TB monthly full backups, all of which are replicated offsite
  • 45 SSO supported applications
  • 26 Other supported applications across campus

3 Network Administrators support:

  • 22,219 Internet ports; 1,585 wireless access points
  • 141,978 Peak simultaneous internet connections
  • 8,237 Simultaneous wireless users
  • 1,708 VoIP unit telephone systems
  • 87,404 Unique wireless devices have connected

 1 Database Services Manager and 2 Database Administrators support:

  • 21 Oracle databases
  • 15 Oracle application servers
  • 424 SQL server databases
  • 2 MySQL databases
  • 21,000+ Active Banner users
  • Multiple applications including:

           Banner, Discoverer, ODS, Degree Works, Travel and  Expense, 
           Workflow,  BEIS, Evisions, CLEAN_Address, TouchNet,
           College Scheduler, iModules, Parchment and FAMIS.

 6.5 Programmer Analysts support:

  • 272 Email blasts, 2,541,698 emails sent
  • 1083 Closed service desk requests
  • 151 Applications supported

 1  ECMS Application Administrator supports:

  • 7,606,856 documents and 1.24 TB of storage

 1  BbA Application Administrator supports:

  • 271 Licensed users
  • Degree Works 16,000+ users

Numbers last updated:  April 2017