Facilities Management Building

WORK ORDER SYSTEM

Thomas Brockert Morgan Gill Beatriz Garcia Bertrand
Work Order Desk Work Order Billing FAM System Administration
405-974-2247 405-974-2586 bgarciabertrand@uco.edu

 

Emergency

Call 911 or 405-974-2345 for these emergencies:

  • Fire
  • Injury to Student, Employee, or Guest
  • Bomb Threat

Click here for a list of contacts for other emergencies.

 

Immediate assistance

Please call our Work Order office at 405-974-2247 during normal business hours Monday through Friday from 8:00 am until 5:00 pm. On weekdays after 5:00 pm and on weekends, call Police Services at 405-974-2345.

 

Non-Emergencies

To request non-emergency service, please coordinate within the administrative unit of your organization and with the designated Building Captain. The Building Captain will submit the request via our online system, FAMIS. This will help prevent the duplication of work requests.

 

Work Order Priorities

We have established the following priorities to facilitate planning and scheduling of work to be accomplished. There is a large backlog of maintenance and repair requests awaiting man-hours as well as funding. We appreciate your patience and understanding that infrastructure operations, maintenance and repair requirements must take precedence over routine enhancements. Please share the priority explanations with your staff so they better understand our capabilities and limitations.

 

Emergency Priority-1

Fire, health and safety items that demand immediate response to protect and save property and lives.

  • Fire Alarms
  • Electrical Sparks / Smoke
  • Downed Electrical Lines
  • Broken Water or Gas Lines
  • Toilets Overflowing
  • Person Trapped in Elevator

Urgent Priority-2

Items that require response as soon as reasonably possible (few hours) to restore systems to normal operations to protect property or to prevent disruption to educational activities.

  • Broken Glass
  • Lights Out
  • HVAC Temperature Adjustments
  • Toilets/Urinals Running constantly
  • Toilets Stopped Up
  • Elevator Repairs
  • ADA Compliance Issues, e.g. Inoperative Door Opener

Code Compliance Priority-3

Fire Marshal or code compliance corrective actions, and items that need to be corrected as soon as possible for example preventive safety work, take priority over routine work orders.

Routine Priority-4

Other work that can be handled on a routine planned and scheduled basis. Advance notice from the customer is required to allow scheduling of personnel and receipt of materials.

  • Painting
  • Furniture/office/surplus property moves
  • Set up for special events
  • Cracked glass replacement